Bryan Chapman
About Bryan Chapman
Bryan Chapman is the Business Systems Development Business Lead at Ally Financial Inc., with extensive experience in customer service, workforce management, and project management.
Professional Experience at Ally Financial Inc.
Bryan Chapman has been with Ally Financial Inc. since 2010, holding various roles. Currently, he serves as the Business Systems Development - Business Lead. Prior to this, he was a Workforce Manager from 2011 to 2013 and a Customer Service Manager from 2010 to 2011. His role involves overseeing the development of business systems, leveraging his expertise in process improvement and efficiency methodologies.
Previous Roles at Convergys
Before joining Ally Financial Inc., Bryan Chapman worked at Convergys from 1995 to 2009. He held the position of Project Manager in HR Management from 2007 to 2009, and a Business Analyst in HR Management from 2005 to 2007. His tenure at Convergys began as a Team Manager in Customer Management, a role he held for 10 years. His responsibilities included managing teams and improving business processes.
Educational Background
Bryan Chapman has a BA in Psychology and Business from the University of North Florida, where he studied from 2001 to 2005. His education provided him with a strong foundation in understanding human behavior and business principles, which he has applied throughout his career.
Expertise in Process Improvement
Bryan Chapman possesses significant expertise in Six-Sigma and Lean Modeling, both of which focus on improving process efficiency and eliminating waste. Additionally, he is skilled in Value Stream Mapping, a tool used for analyzing and optimizing business processes. These methodologies have been central to his approach in various roles.
Skills in Data Analysis and Reporting
Bryan is proficient in using Business Objects and Crystal Reports for data analysis and reporting. He is also skilled in creating dashboards and scorecards to track performance and aid in decision-making. His experience with these tools has enabled him to provide valuable insights and contribute to strategic planning.
Collaboration and Document Management
In his roles, Bryan Chapman has utilized SharePoint extensively for collaboration and document management. This proficiency has supported his ability to manage projects effectively, ensuring that all stakeholders have access to necessary information and can collaborate seamlessly.
Experience at FSV Payment Systems
In 2010, Bryan served as a Customer Service Manager at FSV Payment Systems for four months. This role further developed his skills in customer management and process optimization, preparing him for subsequent positions at Ally Financial Inc.