Carlton Harden
About Carlton Harden
Carlton Harden is a Customer Solutions Supervisor at Ally Financial Inc. in Little Rock, Arkansas, with a diverse background in customer service and technical support roles across various companies.
Title
Carlton Harden is currently serving as a Customer Solutions Supervisor at Ally Financial Inc. This position reflects his extensive experience and skills in customer service and financial solutions.
Current Role at Ally Financial Inc.
Carlton Harden has been working at Ally Financial Inc. in the role of Customer Solutions Supervisor since 2019. Based in Little Rock, Arkansas, United States, he brings a wealth of experience to his role, effectively managing customer solutions and supervising a team to meet company and customer needs.
Previous Experience at Ally Financial Inc.
Prior to his current role, Carlton Harden worked at Ally Financial Inc. from 2017 to 2019. He served in the Loan and Loss Mitigation - Customer Solutions department in Little Rock, Arkansas, United States. During his two-year tenure, he was involved in managing and mitigating loan-related issues, enhancing the company's customer service framework.
Experience at ABC Financial Services
Before joining Ally Financial, Carlton Harden worked at ABC Financial Services. From 2016 to 2017, he was the Application Training Manager I in Sherwood, Arkansas, United States, where he managed application training programs. Additionally, from 2014 to 2016, he was part of the Call Center Management Team, bringing valuable insights to the company’s call center operations.
Role at FIS
Carlton Harden served as an Online Banking Specialist at FIS from 2013 to 2014, based in Little Rock, Arkansas, United States. In this position, he was responsible for managing online banking systems, ensuring secure and efficient online transactions for customers.
Technical Support Experience at AT&T
At AT&T, Carlton Harden held the position of Technical Support Customer Assistant from 2010 to 2013. His three-year experience in Little Rock, Arkansas, United States, involved providing technical support to customers, resolving technical issues, and enhancing overall customer satisfaction.
Customer Service Leadership at Dillard’s
From 2006 to 2010, Carlton Harden worked at Dillard’s as a Customer Service Billing Team Lead and Supervisor. Located in Little Rock, Arkansas, United States, he supervised and led the billing team, playing a crucial role in ensuring accurate and efficient customer service and billing operations.
Education
Carlton Harden studied at the University of Phoenix, where he achieved a Bachelor of Science degree from 2015 to 2018. Prior to that, he earned an Associate of Arts degree from 2014 to 2016. His educational background has equipped him with a solid foundation in business and arts, complementing his professional expertise.