Carlton Reed
About Carlton Reed
Carlton Reed is the Senior Director of Sales at Ally, with a background in sales and customer service roles at Capital One and Chase.
Senior Director Of Sales at Ally
Carlton Reed currently serves as the Senior Director of Sales at Ally, a position he has held since 2022. In this role, he is responsible for overseeing the sales operations and strategies of the company in the Greater Indianapolis area. His leadership aims to drive sales growth and improve customer relationships. The transition to this role follows a series of progressive positions at the company and other organizations, demonstrating his extensive experience in sales management.
Previous Roles at Ally
Before becoming the Senior Director of Sales, Carlton Reed worked as the Senior Account Executive at Ally from 2021 to 2022 in the Dallas-Fort Worth Metroplex. During his 9-month tenure, he focused on developing and managing client accounts, contributing to the company's sales objectives. His experience in these roles has contributed to his comprehensive understanding of the company's operations and strategic goals.
Sales Management at Capital One
Carlton Reed held several key roles at Capital One, enhancing his expertise in sales and relationship management. From 2018 to 2021, he worked as the Regional Sales Manager in Baton Rouge, Louisiana Area, where he was recognized nationally for surpassing sales and service goals during the pandemic in 2020. Prior to this, he was the Senior Relationship Manager in Plano, Texas, from 2013 to 2018, where his leadership contributed to the team's success, earning 'Team of the Year' in 2017 and being named an SRM Diamond Team member in 2018. Between 2011 and 2013, he served as the Relationship Manager, further developing his skills in customer engagement and sales.
Early Career and Customer Service Roles
Beginning his career at GM Financial from 2004 to 2006 as a Customer Service representative, Carlton Reed then transitioned to Chase, where he worked as a Customer Service Supervisor II from 2006 to 2010. He later joined Capital One as a Call Center Operations Unit Manager from 2010 to 2011. These roles provided him with foundational experience in customer service and operational management, which he later utilized in his sales and relationship management positions.
Education and Technical Skills
Carlton Reed earned a Bachelor of Arts (B.A.) in Mass Communication/Media Studies from Arizona State University in 1970. Over his career, he developed a strong ability to support or implement new software and technical tools aimed at improving service delivery and customer engagement. His educational background and technical skills have equipped him to adapt to and leverage technological advancements in the sales industry.