Chris Smith
About Chris Smith
Chris Smith is the Sr. Director and Head of Customer Care & Communication Technology at Ally, with extensive experience in digital solutions and eCommerce technology.
Current Position at Ally
Chris Smith serves as the Sr. Director - Head of Customer Care & Communication Technology at Ally, a position held since 2021. In this role, Chris leads the technology strategy for Telephony, Chat, and the Associate Desktop experience at Ally's Contact Center. The position is based in Charlotte, North Carolina, United States.
Previous Roles at Ally
Before assuming the current position, Chris worked as the Sr. Director, IT - Digital Solutions at Ally from 2017 to 2021. In this role, Chris was responsible for overseeing digital transformation initiatives and implementing innovative technology solutions to enhance the company's operations in the Charlotte, North Carolina area.
Experience at Bank of America
Chris Smith has an extensive background with Bank of America, where various roles were held from 2010 to 2017. Chris started as VP, Service Delivery Consultant - eCommerce Technology in 2010, followed by VP, Program Lead - eCommerce Technology from 2011 to 2013. The next step was SVP, Program Manager - eCommerce Technology from 2013 to 2017, all based in Charlotte.
Educational Background
Chris Smith earned a Bachelor of Science degree in Electrical Engineering from the Georgia Institute of Technology, attending from 2003 to 2007. This solid educational foundation has underpinned the extensive career in technology leadership roles.
Key Projects and Responsibilities
At Ally, Chris facilitated a cloud native migration of services, which incorporated natural language and predictive insights aimed at optimizing call containment and average handle time. Additionally, Chris manages a portfolio with an annual budget exceeding $45 million, focusing on digital and infrastructure technology.