Dawn Moore Johnson
About Dawn Moore Johnson
Dawn Moore Johnson is a Senior Analyst in Process Optimization at Ally, with extensive experience in business process improvement and documentation management.
Title
Dawn Moore Johnson is currently serving as the Sr. Analyst for Process Optimization at Ally in Jacksonville, Florida. She has held this position since 2018.
Company
Dawn Moore Johnson's professional journey includes significant roles at various organizations. Notably, she has a notable tenure at Ally, where she has been a Sr. Analyst, Process Optimization since 2018 and previously served as a Lead Business Applications Analyst from 2016 to 2018. Her experience also spans roles at KAR Auction Services, Inc., NextGear Capital, Anthem, Roche Diagnostics, and Starbucks Coffee Company, among others.
Education and Expertise
Dawn Moore Johnson studied at the University of Indianapolis, where she focused on Psychology and earned a Liberal Arts degree from 2008 to 2011. She holds certifications in Process Optimization, Critical Conversations, Global Project Management, and is accredited as a Customer Experience Professional. Her expertise includes Change Management, Knowledge Management, and utilizing agile and waterfall methodologies for major systems migration projects and process improvement initiatives.
Background
Dawn Moore Johnson has a diverse professional background with roles that have honed her expertise in process optimization and business analysis. She has worked in various capacities including Technical Writing and Process Improvement Consultant at Anthem and as a Documentation Specialist at Roche Diagnostics. Her experience spans across different industries including automotive, healthcare, and retail.
Achievements
Dawn Moore Johnson has demonstrated a commitment to professional growth and excellence. Her achievements include offering life mapping sessions to help individuals achieve their goals, extensive experience in guiding organizations through change management, and a substantial leadership role in mentoring individuals for career development. She has been recognized for her ability to steer organizations through complex systems migration projects using both agile and waterfall methodologies.