Eric Dejesus
About Eric Dejesus
Eric Dejesus is the Supervisor of Customer Care - Credit Bureau Disputes at Ally and the Assistant Vice President of Collections at Elmira Savings Bank, with extensive experience in debt collection and team management.
Title and Roles
Eric Dejesus holds the position of Supervisor Customer Care - Credit Bureau Disputes at Ally, a role he has been fulfilling since 2022. In this capacity, he is based in Jacksonville, Florida. Additionally, he serves as the Assistant Vice President of Collections at Elmira Savings Bank in Great Lakes, Illinois, a position he has held since 2018.
Previous Work Experience
Before his current roles, Eric Dejesus worked as a Senior Collector at Navient from 2013 to 2018. Prior to that, he served as Assistant Manager I at Bart Rich Enterprises for a decade, from 2003 to 2013. These roles have provided him with extensive experience in debt collection and team management.
Education and Expertise
Eric Dejesus attended Corning Community College, where he studied General Studies and completed a program in Liberal Arts and Sciences/Liberal Studies from 2014 to 2016. His education has contributed to his proficiency in managing collections and customer care operations.
Industry Skills and Compliance
Eric Dejesus is noted for implementing effective debt collection procedures in alignment with industry and Government guidelines. He has extensive experience in documenting account-related contacts accurately, adhering to company and client specifications. Additionally, his expertise includes using skip-tracing tools to locate individuals and manage skip accounts effectively.
Team Management and Strategic Planning
With 7 years of experience in managing team members directly, Eric Dejesus focuses on performance coaching and staff motivation. He strategizes against incoming call volumes and manages monthly regulatory reporting to maintain compliance. His leadership skills are pivotal in enhancing operational efficiency and regulatory adherence within his teams.