Garrett Johnson Jr.
About Garrett Johnson Jr.
Garrett Johnson Jr. is a Customer Care Consultant at Ally, with a diverse background in client advisory, loan processing, and fraud investigation across several financial institutions.
Title
Garrett Johnson Jr. serves as a Customer Care Consultant at Ally, a role he began in 2023. His responsibilities involve providing customer support and managing client interactions in a hybrid work setting based in Charlotte, North Carolina.
Previous Experience at Verizon
Before joining Ally, Garrett Johnson Jr. worked for Verizon as a Client Advisor from 2018 to 2022. Based in North Carolina, he focused on advising clients and managing their accounts, honing his skills in client relations and support over a period of four years.
Role at Wells Fargo Home Mortgage
In 2017, Garrett Johnson Jr. worked with Wells Fargo Home Mortgage as a Loan Modification Specialist in Fort Mill, South Carolina. During his four-month tenure, he was involved in modifying loan terms to meet clients' needs and improve their financial stability.
Position at Movement Mortgage
From 2015 to 2017, Garrett Johnson Jr. served as a Senior Mortgage Loan Processor at Movement Mortgage in Norfolk, Virginia. He was responsible for processing loan applications and ensuring compliance with all regulatory requirements over his two-year period.
Career at Bank of America
Garrett Johnson Jr. held multiple roles at Bank of America. First, he worked as a Collections Account Manager from 2008 to 2011 in Norfolk, Virginia, managing overdue accounts. Prior to this, he was a Commercial and Government Fraud Investigator from 2006 to 2008, focusing on preventing and investigating fraudulent activities.
Education in Communication and Media Studies
Garrett Johnson Jr. pursued his education at Old Dominion University, where he studied Communication and Media Studies from 2000 to 2022. His extensive academic background in this field has equipped him with valuable skills applicable to his various professional roles.