Gene Kropfelder
About Gene Kropfelder
Gene Kropfelder is the Senior Director of Customer Care at Ally, with extensive experience in customer insights, marketing, and operations across various industries.
Current Role at Ally
Gene Kropfelder has been serving as the Senior Director of Customer Care at Ally since 2020. Based in Charlotte, North Carolina, his role focuses on overseeing customer service operations and ensuring customer satisfaction. His responsibilities likely include strategic planning and implementation of customer care initiatives, contributing to the company's overall customer experience strategy.
Previous Role at Ally
Before his current position, Gene worked as the Director of Enterprise and Channel Analytics at Ally from 2016 to 2020. During this period, he was responsible for analyzing various business channels and providing insights to drive company performance. This role involved leveraging data analytics to optimize business processes and enhance decision-making capabilities.
Consulting Work in Marketing and Analytics
Since 2016, Gene has also been working as a Customer Insight, Omnichannel Marketing, and Continuous Improvement Consultant. Operating in the Charlotte, North Carolina area, he provides consulting services in marketing, operations, analytics, and customer experience. His expertise in these areas helps businesses improve their customer interaction strategies and overall operational efficiency.
Educational Background
Gene holds an MBA from Northwestern University's Kellogg School of Management, where he studied Customer Insights, Marketing/Marketing Management, Managerial Economics, and Operations from 2004 to 2006. He also earned a BS in WPS Engineering from North Carolina State University.