Jacob O'brien
About Jacob O'brien
Jacob O'Brien is an Operations Process Analyst at Ally in Jacksonville, Florida, with a diverse background in customer service and sales roles at various companies.
Current Role at Ally
Jacob O'brien is currently working at Ally as an Operations Process Analyst. He has been in this role since 2018 and is based in the Jacksonville, Florida area. In this position, he likely focuses on analyzing and improving operations processes within the company to enhance efficiency and effectiveness.
Previous Experience at Ally
Before becoming an Operations Process Analyst, Jacob O'brien worked on the Dealer Assist Team at Ally. He started this role in 2015. This experience likely involved providing support and assistance to dealers, addressing their needs, and facilitating their interactions with Ally’s services.
Experience at Huntington National Bank
Jacob O'brien has significant experience in the banking sector, having worked at Huntington National Bank from 2012 to 2015. He first served as a Digital Support Associate, where he likely focused on assisting customers with digital banking services. Concurrently, he held the role of Customer Service Associate, handling customer inquiries and providing support.
Experience at ODL, Inc
Jacob O'brien worked at ODL, Inc, a provider of building products, from 2006 to 2011. He started as a Customer Service Representative, handling customer queries and issues. Later, he transitioned to the role of Inside Sales, focusing on sales activities and client relationship management.
Early Career at Walgreens Pharmacy
In the early years of his career, Jacob O'brien was a Senior Pharmacy Technician at Walgreens Pharmacy from 2002 to 2006. This role likely involved managing pharmacy operations, assisting pharmacists, and ensuring the accurate processing of prescriptions.
Educational Background
Jacob O'brien holds a degree in Business Administration and Management from the University of the People, which he earned after six years of study from 2016 to 2022. Additionally, he completed general coursework at Grand Rapids Community College from 2003 to 2005.