Jamil Jones
About Jamil Jones
Jamil Jones is a Sr. Risk Analyst at Ally with a background in mortgage servicing and customer advocacy.
Sr. Risk Analyst at Ally
Since 2021, Jamil Jones has been working as a Sr. Risk Analyst at Ally. In this role, he has focused on identifying, assessing, and mitigating risks to ensure compliance and safeguard the company’s assets. His contributions in risk analysis support Ally's strategic decision-making and overall risk management framework.
Processing Expert at Better.com
Jamil Jones served as a Processing Expert at Better.com for six months, from 2020 to 2021. During his tenure, he was responsible for streamlining processing operations, enhancing workflow efficiency, and ensuring timely and accurate processing of applications. His role was crucial in maintaining high processing standards and improving customer experience.
Experience at RoundPoint Mortgage Servicing Corporation
Between 2014 and 2020, Jamil Jones held various roles at RoundPoint Mortgage Servicing Corporation in Charlotte, North Carolina. He began as a Customer Advocate from 2014 to 2015. He then progressed to Customer Service Supervisor from 2015 to 2017, followed by Customer Advocate Manager from 2017 to 2018. His final position was Collections Manager, which he held from 2018 to 2020. Each role allowed him to hone his skills in customer service, team management, and collections, contributing to the corporation's operational capabilities.
Bachelor of Arts in History from Johnson C. Smith University
Jamil Jones earned his Bachelor of Arts in History from Johnson C. Smith University (JCSU) in 2011. During his four years of study, from 2007 to 2011, he gained a comprehensive education in historical analysis, research methods, and critical thinking. His academic background in history has provided him with valuable analytical skills that he applies in his professional roles.