Jeff H.
About Jeff H.
Jeff H. is the Director of Executive Customer Relations (Mortgage and Credit Card) at Ally, with a background in business line risk and service delivery management.
Current Role at Ally
Jeff H. currently serves as the Director of Executive Customer Relations for Mortgage and Credit Card at Ally. He has been in this role since 2023. In this capacity, he oversees customer relations for mortgage and credit card services, focusing on enhancing customer experiences and addressing executive-level customer inquiries and concerns.
Previous Roles at Ally
Before his current position, Jeff H. was the Manager of Executive Customer Relations for Ally Invest from 2021 to 2023, operating remotely. His responsibilities included managing customer relations for Ally's investment services. Prior to that, he worked as a Senior Analyst in Business Line Risk from 2019 to 2021, where he focused on risk management strategies within different business lines.
Experience at LPL Financial
Jeff H. held multiple roles at LPL Financial. From 2013 to 2017, he served in various leadership positions including Assistant Vice President and Service Delivery Manager. He started as the Manager of the Service Center in the Charlotte, North Carolina area, and later took on roles in Fort Mill, South Carolina, focusing on service delivery and operational efficiency.
Education at Winthrop University
Jeff H. completed his studies in Sociology at Winthrop University from 2008 to 2011. His educational background provided him with a strong foundation in understanding social behaviors and systems, which has been beneficial in his various customer relations and management roles.