Jenica Dabrowski
About Jenica Dabrowski
Jenica Dabrowski is a Senior Operations Analyst at Ally, overseeing key performance indicators and reporting processes for the company's contact centers.
Title
Jenica Dabrowski is currently a Senior Operations Analyst at Ally.
Professional Experience at Ally
Jenica Dabrowski has been with Ally since 2018. Initially joining as an Operations Analyst, she advanced to her current role as Senior Operations Analyst in 2021. Her responsibilities include managing the end-to-end process for key performance indicators related to Ally's Auto, Invest, and Deposits contact centers. She oversees the design, build, and updating of agent scorecards and maintains various line of business dashboards. Jenica also leads efforts to implement automation and efficiency gains in reporting processes. Additionally, she collaborates with leaders to identify and resolve business opportunities, and presents findings to senior leadership.
Previous Roles at Meridian
Before joining Ally, Jenica Dabrowski worked at Meridian in several capacities. Between 2015 and 2018, she held multiple roles including Care Coordinator, Corporate Analyst, and Engagement Analyst, Talent Acquisition. In these positions, Jenica developed her skills in corporate analysis and talent acquisition within the healthcare sector.
Early Career and Other Experience
Jenica's early career includes diverse roles across different sectors. She served as a Business Development Manager at Savorfull, part of the Quicken Loans Family of Companies, from 2014 to 2015. She also worked in roles correlated with her area of academic expertise at Cornell Cooperative Extension and Cornell EnHANCE, focusing on agriculture, local foods, and nutrition programs. Additionally, she gained international experience as a Field Study Participant in Moshi, Tanzania through the Cornell Global Service-Learning Program.
Education and Expertise
Jenica Dabrowski holds a Bachelor of Science degree in Nutritional Sciences/Dietetics with a minor in Global Health from Cornell University, completed between 2009 and 2013. Her comprehensive educational background supports her analytical roles and expertise in operational and business development settings.