John Madeline
About John Madeline
John Madeline is the Director of Auto Executive Customer Relations at Ally, overseeing customer escalations and complaints for the auto line of business.
Current Position at Ally
John Madeline currently works as the Director of Auto Executive Customer Relations (ECR) at Ally in the Jacksonville, Florida area, a role he has held since 2019. In this capacity, he leads a team responsible for managing complex and diversified customer escalated concerns and complaints within Ally Bank's Auto line of business. His responsibilities include overseeing consumer auto complaints and ensuring timely responses to both consumers and regulatory agencies. Additionally, he identifies and reports trends related to consumer complaints to the Executive Leadership team.
Previous Role at Ally
Before his current role, John Madeline served as the Director of Accounting Operations at Ally from 2018 to 2019 in Itasca, Illinois. During his one-year tenure, he was responsible for managing the accounting operations, contributing to the efficiency and effectiveness of financial processes.
Experience at FIS
John Madeline worked as a Client Relations Manager Sr. at FIS in the Greater Milwaukee Area from 2014 to 2018. Over four years, he managed client relationships, ensuring service delivery and client satisfaction.
Roles in Collection and Customer Service
John Madeline has extensive experience in collection and customer service roles. He worked as the Director of Collection & Customer Service at Duncan Solutions from 2012 to 2014 in the Greater Milwaukee Area. Prior to that, he was the Collections Manager at CNAC Financial from 2009 to 2012 and held the role of Sales Manager at American General Finance from 2005 to 2008, both positions located in Milwaukee, WI.
Educational Background
John Madeline studied at Valparaiso University, where he achieved a Bachelor of Arts (BA) degree, completing his studies from 1981 to 1985. His educational background has provided a foundation for his extensive career in various leadership and management roles.