Katie Alling
About Katie Alling
Katie Alling is the Manager of Card Business Operations at Ally, with a diverse background in customer service and business support roles at Wells Fargo and other organizations.
Current Position at Ally
Katie Alling is currently serving as the Manager of Card Business Operations at Ally since 2024. Her role involves overseeing a range of business operations within the card segment of Ally's financial services. The position is hybrid, allowing for both in-office and remote work.
Previous Roles at Ally
Prior to her current role, Katie held several key positions at Ally. From 2022 to 2024, she worked as a Senior Analyst in a hybrid setting. Before that, she served as a Customer Care Supervisor from 2021 to 2022, working out of Charlotte, North Carolina. These roles provided her with extensive experience and insights into the company's operational dynamics and customer care strategies.
Experience at Wells Fargo
Katie has substantial experience with Wells Fargo, where she held multiple roles. From 2019 to 2021, she was a Customer Success Team Manager based in Charlotte, North Carolina. Before that, she worked as a Business Support Associate 1 (QA Liaison) from 2018 to 2019, and from 2016 to 2018 as a Team Lead. She started at Wells Fargo as an NBBC Banker Coach / Phone Banker II in 2015, serving for six months. This diverse range of roles reflects her adaptability and capability in the financial services industry.
Early Career and Diverse Roles
Katie's professional journey includes various roles across different sectors. In 2015, she was a Lead Trainer for Events and Promotions at Carolina Home Remodeling and worked as a Host at Taqueria Tsunami, both in Charlotte, North Carolina and Athens, GA respectively. She served as a Greeter at Standard Parking Plus at the Athens Regional Medical Center from 2014 to 2015. Earlier roles include positions at UGA Department of Recreational Sports, University of Georgia Press, and Ruffalo CODY, which involved facility management, special projects, and student fundraising.
Educational Background
Katie Alling has a Bachelor of Arts (B.A.) in English Language and Literature with an emphasis in English Language Studies from The University of Georgia, completed in 2014. She also studied General English Language and Literature at the University of Oxford for 11 months in 2013. Her academic foundation in language and literature has equipped her with strong analytical and communication skills, relevant to her various professional roles.