Lashonda Warren
About Lashonda Warren
Lashonda Warren is a customer service professional currently working at Ally Financial Inc. and a freelance blogger at Blog Saddity Living.
Current Role at Ally Financial Inc.
Lashonda Warren has been working as a Customer Service representative at Ally Financial Inc. since 2015. In this role, she handles various customer inquiries, assists with financial product information, and ensures customer satisfaction through effective communication and problem-solving strategies.
Experience at ADT
Lashonda worked as a Customer Service Representative at ADT from 2012 to 2015. During her three-year tenure, she managed customer accounts, addressed service issues, and provided support for ADT's security and automation services. Her role involved responding to customer requests and ensuring timely resolution of their concerns.
Billing Supervisor at Convergys
In 2011, Lashonda took on the role of Billing Supervisor at Convergys, where she worked for one year. She oversaw billing operations, managed a team of representatives, and ensured accuracy in billing processes. Her responsibilities included handling escalations and providing training to team members to enhance service quality.
Educational Background
Lashonda Warren holds a Bachelor of Science degree from the University of Florida, having studied there from 2014 to 2016. She also completed her Associate degree at Florida State College at Jacksonville, where she studied from 2008 to 2012. Her academic background underscores her commitment to furthering her education and skills.
Early Career at Burger King and Freelance Blogging
Early in her career, Lashonda worked as a Head Cashier at Burger King - Tri City Foods, Inc. (formerly Heartland Food LLC.) for five months from 2006 to 2007. She is also engaged in freelance blogging with Saddity Living, a role she has taken on since 2010. Her blogging work involves creating content and engaging with an online audience.