Leslye Thompson
About Leslye Thompson
Leslye Thompson is a Desktop Support Analyst II at Ally, providing VIP and remote user support while contributing to service improvements and cost containment strategies.
Title and Current Role
Leslye Thompson holds the title of Desktop Support Analyst II at Ally. In this role, based in Fort Washington, PA, Leslye has been actively providing VIP support and remote user support. Leslye is instrumental in identifying service and process improvements alongside the Field Operations Manager. An essential part of the responsibilities includes contributing to cost-containment strategies and ensuring that both personal and team operational metrics are consistently met.
Previous Experience
Leslye Thompson has accumulated diverse experience across various roles in IT support and coordination. Before the current role at Ally, Leslye worked at PJM Interconnection Via Software Methods as a Desktop Support Analyst for one month in 2015. Another short-term role was at Air Liquide as a Field Service Analyst for two months in 2015. Leslye also served as a Contracted Desktop Support Analyst at Exelon from 2010 to 2014, accruing four years of experience. Other positions include the IMAC Coordinator roles at CNSI for five months in 2009-2010 and at Que Data for TD Bank in 2009.
Education and Certifications
Leslye Thompson studied Computer/Information Technology Administration and Management at Bucks County Community College. Leslye attained the MCSA Certification 2012 R2 in 2015 after an 11-month course. This formal education and certification underscore a solid foundation in IT support and management.
Past Entrepreneurial Ventures
From 2005 to 2011, Leslye Thompson operated Leslye's Computer Solutions as the Owner. During this six-year period, Leslye likely gained crucial experience in managing a business and providing hands-on technical support. This entrepreneurial venture provided a platform to develop expertise in a broad range of IT-related services.
Long-term Service and Government Role
Leslye Thompson's career includes a significant tenure at the Internal Revenue Service as a Tax Examiner Representative from 1985 to 2003. Over these 18 years, Leslye gained extensive experience in government-based operations and administration, which contributes to a well-rounded professional background.