Mabel Moreno
About Mabel Moreno
Mabel Moreno is a Customer Solutions Manager at Ally with extensive experience in customer service and team management roles, primarily at ADT.
Title and Current Role
Mabel Moreno is currently serving as the Customer Solutions Manager at Ally since 2019. In this role, she is responsible for enhancing customer experience and developing operational strategies to address customer needs effectively.
Previous Work Experience
Mabel Moreno has an extensive background with ADT where she served in various capacities from 2009 to 2019. She started as a Bilingual Customer Service Representative and moved up to the role of Bilingual Customer Service Team Lead, Bilingual Team Manager, and finally, Billing Collections Manager. In these roles, she focused on improving customer service processes, leading bilingual teams, and managing billing collections operations. She also worked briefly at InComm as a Bilingual Customer Service Representative in 2007.
Educational Background
Mabel Moreno attended Florida Community College at Jacksonville where she studied Business Administration and Management, and achieved a High School Diploma in 2011. Prior to that, she attended Orange Park High School from 2002 to 2006, earning a High School Diploma in General Studies.
Skills and Expertise
Mabel Moreno has demonstrated a strong ability to develop operational solutions and attain compliance goals. She has a proven track record of motivating team members and improving processes. Additionally, she has extensive experience in environmental management and community relations, which highlights her versatility and capability in managing diverse sets of responsibilities.