Maria A. Davila, MBA
About Maria A. Davila, MBA
Maria A. Davila, MBA, is the Customer Care Manager at Ally for the SA/EHI Call Center Team - GRC. She has extensive experience in customer service and management roles, having worked at Baptist Health South Florida, IVAX Pharmaceuticals, Enterprise, and Norwegian Cruise Line Holdings Ltd.
Current Role at Ally
Maria A. Davila currently works at Ally as a Customer Care Manager for the SA/EHI Call Center Team - GRC. She began this role in 2021. In her position, she oversees various customer service operations and ensures that service levels are met for customer satisfaction.
Previous Roles at Baptist Health South Florida
Before joining Ally, Maria A. Davila worked at Baptist Health South Florida in multiple roles. She was a Customer Service Supervisor in Supply Chain Management from 2014 to 2021. Before that, she served as the Pineapple Premier Coordinator in Hospitality & Business Relations from 2012 to 2014. Her initial position at the company was as a Senior Patient Guest Relations Representative in Food & Nutrition Services from 2007 to 2012.
Early Career Positions
Maria A. Davila's early career includes roles at several companies. She worked as a Sales Representative at IVAX Pharmaceuticals from 2005 to 2007 and participated in the Management Trainee Program at Enterprise from 2004 to 2005. Additionally, she served as a Telesales Cruise Consultant at Norwegian Cruise Line Holdings Ltd. from 1998 to 2004.
Educational Background
Maria A. Davila holds a Master of Business Administration (MBA) and a Bachelor of Business Administration (BBA) in Finance, both from Florida International University. She also attended G. Holmes Braddock High School. Her higher education has equipped her with extensive knowledge in business administration and finance.
Skills and Proficiencies
Maria A. Davila has expertise in Lean Six Sigma process improvement, which allows her to efficiently manage and optimize business processes. She is also proficient in using SAP software, a key tool for enterprise resource planning. In addition, Maria is fluent in both English and Spanish, enabling her to communicate effectively in diverse environments.