Matthew Pozzi
About Matthew Pozzi
Matthew Pozzi is the National Fixed Operations Manager at Ally, with extensive experience in automotive operations and management roles across various companies in the Chicago area.
Current Title and Role
Matthew Pozzi currently holds the position of National Fixed Operations Manager at Ally. He has been in this role since 2018 and is based in Chicago, IL. In his current role, Pozzi is responsible for overseeing operations and process improvements in service departments to boost customer satisfaction index (CSI). He also provides warranty consultation and audit mitigation strategies to optimize dealership operations and leads service advisor training programs to enhance performance.
Professional Experience at Ally Financial Inc.
Matthew Pozzi has an extensive work history with Ally Financial Inc. (formerly GMAC Insurance). He served in various roles including Senior Global Processing Analyst (2010-2012), Account Manager (2006-2010), Senior Field Staff Appraiser (2005-2006), Field Staff Appraiser (2003-2005), and Customer Service Representative (2002-2003). During his time with Ally, Pozzi developed service department process improvements, provided warranty consultations, and led service advisor training programs. He utilized financial statement analysis to identify opportunities for increasing profitability in dealership operations.
Role at Mazda North American Operations
Between 2016 and 2018, Matthew Pozzi worked with Mazda North American Operations as the District Parts & Service Manager for the Chicago (West) area. In this role, he was tasked with managing parts and service operations within the district, contributing to the optimization of dealership performance and customer service quality.
Previous Role at Vogue Tyre & Rubber Company
From 2012 to 2016, Matthew Pozzi served as the Midwest Regional Sales Manager for Vogue Tyre & Rubber Company based in Chicago. He was responsible for overseeing sales operations throughout the Midwest, focusing on developing strategies to drive sales growth and manage regional accounts efficiently.
Educational Background
Matthew Pozzi studied Automotive Technology at Southern Illinois University, earning a Bachelor of Science degree from 1998 to 2001. Prior to that, he completed his high school education at St. Bede Academy in Peru, where he studied from 1992 to 1996.