Melissa Perigo
About Melissa Perigo
Melissa Perigo is a Capacity Planning Manager at Ally with extensive experience in workforce management and a background in communication and journalism.
Title and Current Position
Melissa Perigo is the Capacity Planning Manager at Ally. She has been with Ally since 2022, bringing her extensive experience in workforce management to the role.
Work Experience at Frontier Communications
Melissa Perigo served as Forecasting Manager in Resource Planning at Frontier Communications from 2020 to 2022. During her 2-year tenure, she focused on managing forecasting and resource planning, ensuring the effective allocation of resources within the organization.
Work Experience at Blue Cross and Blue Shield
Melissa Perigo worked at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas as a Senior Manager for SDO Workforce Planning & Strategy from 2018 to 2020. Based in Richardson, TX, she contributed significantly to workforce planning and strategic initiatives over her 2-year tenure.
Educational Background
Melissa Perigo holds a Bachelor of Arts (B.A.) in Communication, Journalism, and Related Programs from Texas State University, which she attended from 1997 to 2001. This educational background has equipped her with strong communication skills.
Skills and Expertise
Melissa Perigo has extensive experience with contact center management software, including Aspect eWorkforce Management, Aspect eSchedule Planner/Empower, and Avaya CMS. She is trained in the Six Sigma method of business process improvement and has participated actively in call center budget planning. Her skills in writing, editing communications, and presentations further complement her expertise in forecasting, scheduling, and real-time management across various communication channels.