Michael Brown
About Michael Brown
Michael Brown is a UX/CX Researcher at Ally with extensive experience in user experience research and project management.
Title
Michael Brown is a UX/CX Researcher currently working at Ally in the Charlotte, North Carolina area. He has been with the company since 2018.
Company History
Michael Brown has an extensive career in user experience research. Prior to his current role at Ally, he worked as a Freelance UX Researcher for Contractor in 2018. From 2013 to 2017, he served as a User Experience Researcher & Project Manager at Scottrade in St. Louis, MO. His earlier roles include Manager of User Research at Mediabarn, Inc. in Arlington, VA (2008-2013), Sr. Manager of Consumer Research at AOL (2005-2007), Technical Manager of Quality Management at AOL (2002-2005), Interactive Media Developer at AOL (2000-2002), and Web Site Manager at the United States Department of Commerce (1999-2000).
Education and Expertise
Michael Brown studied at Cornell University and completed a Certificate Program in Data Driven Marketing in 2017. He also attended San Diego State University-California State University in 1970. Over his career, he has honed his skills in a variety of research methodologies, including heuristic reviews and eye tracking tests. He has a background in front-end web design, contributing to his comprehensive approach to user experience research.
User-Centric Product Development
Michael Brown has conducted thousands of one-on-one interviews to accurately represent the 'voice of the customer' in product development. His work ensures that products meet the needs and expectations of their users, enhancing overall satisfaction and usability.
Web Performance and Accessibility
Michael Brown has expertise in web performance testing and ensuring web accessibility compliance with Section 508 standards. His knowledge in these areas helps ensure that digital products are efficient and accessible to all users, regardless of disability.
Mobile Product Testing
Specializing in mobile product testing, Michael Brown ensures that user experience is optimized across various platforms. His testing approaches make sure that mobile applications are user-friendly and meet usability standards.