Michele De Girolamo
About Michele De Girolamo
Michele De Girolamo is the Fraud Support Team Lead at Ally, with extensive experience in fraud prevention and quality assurance across multiple roles and companies.
Title and Current Position
Michele De Girolamo currently holds the position of Fraud Support Team Lead at Ally. He began this role in 2022. In this capacity, he leads a team responsible for managing and investigating fraudulent activities, ensuring robust support for fraud prevention measures.
Previous Roles at Ally
Before becoming the Fraud Support Team Lead, Michele served in multiple roles at Ally. From 2021 to 2022, he was a Fraud Support Analyst. Prior to that, he worked as a Team Lead from 2017 to 2018, handled collections from 2016 to 2017, coordinated assets in 2014, and specialized in customer care from 2009 to 2012. From 2004 to 2016, he served as a Loss Prevention Specialist in the Jacksonville, Florida area.
Work Experience Outside Ally
Michele's experience spans multiple roles in various companies. He managed quality assurance remotely for The Home Depot from 2019 to 2021. Prior to that, he was a full-time caregiver from 2018 to 2019. Between 2000 and 2002, he was a Fraud Investigator at Peoples Bank and before that, a Fraud Prevention Representative from 1999 to 2000. Michele also has experience as a Sales/Provisionary at Communication Solutions Incorporated from 2002 to 2003, and as a Residential Counselor at Vitam Youth Treatment Center from 1998 to 1999.
Educational Background
Michele De Girolamo earned his Master of Science in Administration of Justice and Security from the University of Phoenix between 2010 and 2012. He obtained his Bachelor of Science in Justice and Law Administration from Western Connecticut State University, graduating in 1997 after a five-year program. Additionally, he holds an Associate degree in Sociology from Sacred Heart University, which he completed between 1989 and 1992.
Skills and Tools Utilized
In his current role, Michele De Girolamo facilitates development sessions aimed at improving skills in specific fraud processes and procedures. He leverages Excel for tracking call quality and reviewing cases. Michele also employs Power BI for forecasting and employee scheduling, and monitors SLA dashboards to maintain a minimum service level requirement of 70%.