Michelle Caster
About Michelle Caster
Michelle Caster is a Senior Customer Care Supervisor at Ally, leading the Account Take Over Team since 2018. She has extensive experience in customer service and fraud compliance, and holds an MBA from the University of Phoenix.
Company
Michelle Caster is currently employed at Ally as the Senior Customer Care Supervisor. She has held this position since 2018, where she leads the Account Take Over Team. Ally is a financial services company based in the United States.
Title
Michelle Caster serves as the Senior Customer Care Supervisor on Ally's Account Take Over Team. This role involves overseeing critical customer service operations and managing a specialized team dedicated to handling account takeovers.
Education and Expertise
Michelle Caster has a Master of Business Administration (MBA) from the University of Phoenix, where she specialized in Business Management with a focus on Human Resources. Additionally, she holds a Bachelor's degree in Criminal Justice from the Leadership Academy and another Bachelor's degree in Criminal Justice from Missouri Valley College.
Professional Background
Before joining Ally, Michelle Caster held various roles across different companies. She was a Customer Service Supervisor at OneMain from 2015 to 2017 in the Dallas/Fort Worth Area and served as a Fraud and Compliance Supervisor at JPMorgan Chase & Co. from 2013 to 2015 in Houston, Texas. Earlier in her career, she worked as a Senior Customer Service Representative at Verizon Wireless from 2010 to 2012 and as a Community Case Manager at Archways Behavioral Health for seven months in 2010. Additionally, she was a Technical Care Supervisor at T-Mobile USA from 2005 to 2009.
Achievements
Michelle Caster has been instrumental in developing innovative employee engagement strategies aimed at enhancing diversity and inclusion within various institutions. In her current role at Ally, she actively contributes to advancing the diversity conversation within the company.