Nicole Hanna
About Nicole Hanna
Nicole Hanna is a Customer Relationship Management Executive at Ally and a Supervisor of Operations Quality Assurance at Web.com, with a background in Business Administration and Management from Fairfield University.
Customer Relationship Management Executive at Ally
Nicole Hanna is currently a Customer Relationship Management Executive at Ally since 2021. Based in Jacksonville, Florida, she leverages her expertise to enhance customer engagement and satisfaction. Her role involves strategizing and implementing customer relationship programs designed to foster loyalty and improve overall client experiences.
Customer Solutions Specialist at Ally
Since 2018, Nicole Hanna has also held the position of Customer Solutions Specialist at Ally. In this capacity, she works within the Jacksonville, Florida, area, focusing on resolving customer queries and complaints effectively. Nicole's ability to address complex issues and enhance customer support initiatives has been a significant asset to Ally's operations.
Supervisor, Operations Quality Assurance at Web.com
Nicole Hanna has been serving as a Supervisor in Operations Quality Assurance at Web.com since 2012. Her responsibilities include overseeing quality assurance processes and ensuring operational standards are met. Nicole plays a pivotal role in maintaining service quality and operational efficiency within the company.
Education at Fairfield University
Nicole Hanna earned an Associate's Degree in Business Administration and Management, General from Fairfield University. She attended from 1992 to 1995, developing a strong foundation in business principles. This educational background has been instrumental in shaping her career in customer relationship management and operational quality assurance.