Philip Shea
About Philip Shea
Philip Shea is a Customer Service professional currently working at Ally Financial Inc. and 2nd Swing Golf. He has over three years of experience in customer service within a retail environment and holds an Associate of Arts and Sciences in Network Systems Administration from ITT Technical Institute-Brooklyn Center.
Current Role at Ally Financial Inc.
Philip Shea has been working as a Customer Service representative at Ally Financial Inc. in Shoreview, MN since 2016. His responsibilities include assisting customers with their banking queries, resolving account issues, and providing general customer support. This role leverages his extensive experience in customer service, enabling him to handle a wide range of customer concerns effectively.
Role at 2nd Swing Golf
Philip Shea is employed at 2nd Swing Golf in the Greater Minneapolis-St. Paul Area, where he holds multiple positions. Since 2015, he has been serving as a Sales Associate, a Customer Service Lead, and a Warehouse Associate. In these roles, he manages customer interactions, leads the customer service team, and handles warehouse operations. His diverse responsibilities at 2nd Swing Golf highlight his versatility and dedication to delivering excellent customer service.
Previous Positions
Philip Shea's earlier roles include working as an IT Helpdesk at Qumu in 2015 and as a Loader at UPS from 2009 to 2010. At Qumu, he provided technical support for two months, utilizing his knowledge of network systems. At UPS, he gained hands-on experience in logistics and package sorting over seven months.
Education and Technical Skills
Philip Shea earned an Associate of Arts and Sciences (AAS) in Network Systems Administration from ITT Technical Institute-Brooklyn Center, where he studied from 2013 to 2015. He also attended Dunwoody College of Technology from 2009 to 2011. His education provided him with a solid foundation in network systems and server administration, and he is familiar with refurbishing routers and switches and working with Windows 7.
Customer Service Experience
Philip Shea has accumulated over three years of experience in customer service, particularly within a retail environment. His role at 2nd Swing Golf as a Customer Service Lead and his position at Ally Financial Inc. emphasize his adeptness at managing customer interactions and resolving issues. This experience solidifies his reputation as a reliable and proficient customer service professional.