Sarah Kelly
About Sarah Kelly
Sarah Kelly is a Customer Service Specialist at Ally with extensive experience in customer service and operations analysis, having previously worked at Merrill Lynch and other companies. She holds a BFA in Graphic Design from the University of Central Florida and is passionate about problem-solving and customer care.
Current Position at Ally
Sarah Kelly currently holds the position of Customer Service Specialist at Ally, where she has been employed since 2021. Her role emphasizes a dedication to customer care and problem-solving, aligning with her passion for customer service. She is responsible for handling customer inquiries, resolving issues, and ensuring high customer satisfaction.
Previous Roles at Merrill Lynch
Sarah Kelly worked at Merrill Lynch in two different roles. From 2019 to 2021, she served as a Sr. Operations Analyst in the Jacksonville, Florida Area, focusing on operational efficiency and analytical tasks. Prior to that, she was a Financial Services Representative from 2018 to 2019, where she managed client accounts and provided financial advice and support.
Retail Sales Specialist at Serta Simmons Bedding
At Serta Simmons Bedding, LLC, Sarah Kelly held the position of Retail Sales Specialist from 2015 to 2017 in the Jacksonville, Florida Area. In this role, she was responsible for sales operations, customer engagement, and maximizing retail performance, contributing significantly to the company's commercial objectives.
Educational Background
Sarah Kelly studied at the University of Central Florida, earning a Bachelor of Fine Arts (BFA) in Graphic Design from 2004 to 2008. Her academic background provided a strong foundation in visual communication and creative problem-solving, skills she later integrated into her diverse professional roles.
Early Career and Other Roles
Sarah Kelly began her career as a Team Trainer at Taco Bell from 2004 to 2009. She then transitioned to roles such as Area Manager at Mattress Firm from 2009 to 2013, and Administrative Assistant at Lifestyle Flooring in Tampa from 2013 to 2015. Additionally, she worked as a Designer at Sarah Kelly Design from 2006 to 2019, showcasing a blend of management, administrative, and creative expertise.