Sean Hicks
About Sean Hicks
Sean Hicks is a Product Trainer at Ally Financial Inc. with extensive experience in training, sales, and event management across various industries.
Title and Current Roles
Sean Hicks serves as a Product Trainer at Ally Financial Inc. He has held this position since 2011 in the Dallas/Fort Worth Area. Concurrently, Sean works part-time as a Ticket Sales Representative for the Dallas Cowboys, a role he has been engaged in since 2010.
Previous Work Experience
Sean Hicks has accumulated substantial experience in various roles and industries. From 2005 to 2010, he served as a Senior Training Specialist at Expedia, Inc. Prior to that, he worked for the Dallas Mavericks - NBA as an Account Executive/Customer Service Representative from 2002 to 2005. Sean also held a position at the Houston Astros - MLB as a Promotional Event Manager from 2000 to 2002. Early in his career, he gained experience as a Volunteer Youth Basketball Coach at the YMCA from 1997 to 1998.
Education and Expertise
Sean Hicks studied at Prairie View A&M University, where he earned a degree in Graphic Design from 1997 to 2000. His professional expertise spans a variety of areas including call center launch logistics, performance-based sales and service management, and international and domestic site management in outsourcing models.
Technical Proficiency
Sean Hicks is proficient in a wide range of software and tools. His skill set includes AS400, Rumba, and People Soft. He is also experienced with social media platforms such as Twitter, YouTube, and Facebook, and maintains a professional presence through blogging.
Training and Mentorship Initiatives
At Ally Financial Inc., Sean Hicks developed and maintained a panel of mentors to support training efforts. This initiative underscores his commitment to effective training and development within the organization.