Sheila Darnell
About Sheila Darnell
Sheila Darnell is a Financial Services Specialist in Collections at Ally in Little Rock, Arkansas, with a background in customer service and education.
Title
Sheila Darnell holds the position of Financial Services Specialist - Collections at Ally. Her role involves managing delinquent accounts, negotiating payment arrangements, and maintaining confidentiality while handling sensitive financial information.
Current Role at Ally
Since 2015, Sheila Darnell has been working as a Financial Services Specialist in the Collections department at Ally in Little Rock, Arkansas. Her responsibilities include effectively managing delinquency cases, initiating repossessions, and reducing net losses. She consistently meets performance standards and remains updated on policies and procedures related to her work.
Past Experience at Verizon Wireless
Sheila previously worked at Verizon Wireless as a Customer Service Representative from 2005 to 2011. During her six-year tenure, she developed essential customer service skills that complement her current role in financial services.
Education and Expertise
Sheila Darnell has a diverse academic background. She studied Early Childhood at UALR from 2005 to 2006 and then pursued a degree in Human Resource Management at Strayer University (AR) from 2011 to 2012. Additionally, she completed a program in Education/Teaching of Individuals in Early Childhood Special Education Programs at Pulaski Technical College from 2013 to 2015.
Skills and Proficiencies
Sheila Darnell excels in negotiating payment arrangements to manage delinquent accounts. Her role requires a high level of professionalism and confidentiality, which she maintains consistently. Sheila stays updated on the latest policies and procedures to ensure effective management of delinquency, repossessions, and net losses in her current role.