Shelby Kight
About Shelby Kight
Shelby Kight is an Executive Customer Relations Analyst at Ally Financial Inc., with a diverse background in customer service and management roles across various industries.
Title
Shelby Kight is an Executive Customer Relations Analyst at Ally Financial Inc.
Current Role at Ally Financial Inc.
Since 2017, Shelby Kight has been working at Ally Financial Inc. as an Executive Customer Relations Analyst. Her role involves managing high-level customer relations, focusing on enhancing customer satisfaction and addressing complex customer issues.
Previous Roles at Ally Financial Inc.
Before her current role, Shelby Kight served as a Dealer Assist Team Representative at Ally Financial Inc. from 2015 to 2017. She also filled the role of a Dealer Service Specialist in 2015 for eight months. During her tenure, she gained substantial experience in customer relations and dealership support.
Career at AutoNation
Shelby Kight worked at AutoNation as a Nissan Rental Car Manager in 2014 for four months in Jacksonville, Florida. Prior to this, she was a Receptionist at AutoNation from 2012 to 2014, also in Jacksonville, Florida. Her responsibilities included customer service and administrative support.
Early Career and Other Roles
Shelby Kight's earlier career included various roles such as Sales Associate at American Eagle Outfitters (2010-2012), Head Lifeguard at Ocala Outdoor Adventure Camp (2010), Canoeing Instructor at Ocala Outdoor Adventure Camp (2009), and Customer Service Clerk at Publix Super Markets (2007-2009). These positions helped in developing her customer service and managerial skills.
Education and Academic Background
Shelby Kight studied at St. Johns River State College, where she achieved an Associate of Arts degree between 2010 and 2016. She completed her high school education at Orange Park High School, from 2006 to 2010. Her academic background has contributed to her competencies in customer relations and service.