Susan Cicco
About Susan Cicco
Susan Cicco is the Senior Director of Mortgage Operations at Ally, with extensive experience in managing mortgage fulfillment operations at major financial institutions.
Company
Susan Cicco is the Senior Director of Mortgage Operations at Ally, a position she has held since 2016. Based in Charlotte, North Carolina, Susan oversees the mortgage operations for Ally, bringing her extensive experience in the financial and mortgage sectors to the role.
Title
Susan Cicco holds the title of Senior Director Of Mortgage Operations, where she leverages her expertise in managing and optimizing mortgage processes and teams. Her role involves ensuring compliance with government regulations and maintaining quality control standards.
Education and Expertise
Susan Cicco earned a Bachelor of Arts in Economics from the State University of New York College at Fredonia. She has specialized knowledge in managing mortgage fulfillment operations, process design and improvement, and is skilled in handling FHA, VA, USDA, and Non-Conforming Loans. Additionally, she possesses strong capabilities in government compliance and quality control within the mortgage industry.
Previous Positions
Before joining Ally, Susan Cicco has held several significant roles in the mortgage operations field. She was a Loan Administration Manager at Wells Fargo's Consumer Lending Group for 11 months in 2015. From 2013 to 2014, she served as Operations Manager at Atlantic Bay Mortgage Group. Prior to that, Susan worked for Bank of America from 2010 to 2013 as Operations Manager, Fulfillment Team Lead, and AVP. She spent five years at CTX Mortgage as Branch Operations Manager from 2004 to 2009. Additionally, Susan held the role of Operations Manager at goodmortgage.com from 2002 to 2004 and was President of Advantage Processing, Inc. from 2000 to 2002.
Achievements
Susan Cicco has an extensive background in training and leading teams within the mortgage sector. Over her career, she has developed a proven track record in improving mortgage operations processes and ensuring high standards of quality and compliance with government regulations. Her experience spans major financial institutions such as Ally Bank, Wells Fargo Bank, Bank of America, and CTX Mortgage.