Susan Langston, Pmp, Shrm Scp, MBA
About Susan Langston, Pmp, Shrm Scp, MBA
Susan Langston is a Manager at Ally, specializing in Customer Care & Experience and Operational Readiness. She holds an MBA and certifications in PMP and SHRM-SCP, with extensive experience in process improvement and project management.
Current Role at Ally
Susan Langston currently holds the position of Manager for Customer Care & Experience and Operational Readiness at Ally. She has been in this role since 2022, focusing on optimizing customer interactions and preparing the organization for operational changes. Her responsibilities likely include overseeing customer service teams, ensuring high standards of customer experience, and leading readiness initiatives that prepare the company for new processes or systems.
Previous Experience at Ally
Before her current role, Susan Langston served as a Senior Learning and Development Specialist at Ally from 2015 to 2022. During this seven-year period, she was responsible for designing and implementing training programs to enhance employee skills and development. Prior to that, she worked as a Business Process Manager at Ally for nine months in 2014, where she focused on refining and improving business processes to increase efficiency and effectiveness.
Role at Bank of America
Susan Langston worked at Bank of America as an Officer and Process Design Consultant from 2012 to 2014. In this role, she concentrated on designing and improving processes within the organization. Her work would have involved identifying inefficiencies, implementing solutions, and supporting various departments in executing new processes.
Experience at Allstate
Susan Langston has extensive experience at Allstate, where she held multiple roles over several years. She was a Workforce Consultant in the DFW area from 2008 to 2011, a Resource Manager from 2002 to 2007, a Technical Support Leader from 1999 to 2001 in Irving, TX, and a Senior Staff Analyst from 1994 to 1999. These roles involved workforce management, resource allocation, technical support leadership, and analytical work, contributing to her comprehensive understanding of the insurance industry.
Education and Certifications
Susan Langston holds an MBA in Business Management from The University of Dallas. Additionally, she is certified as a Project Management Professional (PMP) and a Senior Certified Professional (SHRM-SCP). Her educational background and certifications demonstrate her commitment to professional development and her expertise in project management and human resources.
Project Management Expertise
Susan Langston utilizes various process improvement tools such as DMAIC and Lean Six Sigma in her project management approach. She specializes in tailoring project management methodologies to meet the unique needs of organizations and stakeholders. Her expertise includes creating comprehensive project documents like project charters, risk/issue logs, and work breakdown structures, ensuring a structured and efficient approach to project execution.