Terry Jones
About Terry Jones
Terry Jones is a Sr. Mechanical Claims Specialist at Ally with extensive experience in the automotive industry, having held various roles in customer service and technical service coordination.
Current Role at Ally
Terry Jones is currently serving as a Sr. Mechanical Claims Specialist at Ally since 2021. This role likely involves managing and processing mechanical claims, leveraging his extensive background in customer service and technical service within the automotive industry. His duties might include assessing claims, liaising with customers, and ensuring efficient resolution of issues.
Past Experience at Prater Industries
From 2015 to 2020, Terry Jones worked as a Customer Service Representative at Prater Industries in Bolingbrook, Illinois. During this time, he gained valuable experience in customer relations, handling inquiries, and resolving issues, which contributed to his overall expertise in customer service within the automotive sector.
Service Consultant at Advantage Chevrolet of Hodgkins
In 2015, Terry Jones briefly served as a Service Consultant at Advantage Chevrolet of Hodgkins for four months. Based in Hodgkins/Countryside, IL, this role focused on consulting with customers regarding their service needs, demonstrating his proficiency in understanding and addressing consumer requirements in the automotive industry.
Service Manager Experience at Goodyear
Between 2014 and 2015, Terry Jones held the position of Service Manager at Goodyear Commercial Tire & Service in Joliet, IL. His responsibilities likely included overseeing service operations, managing staff, and ensuring high-quality customer service. This role helped him develop strong managerial skills in an automotive service environment.
Tenure at Bridgestone Americas
Terry Jones worked at Bridgestone Americas for a significant period, starting as a Service Technician at Firestone Complete Auto Care in 2007 and later as a Senior Technical Service Coordinator from 2008 to 2014. Based in Lebanon, TN, these roles emphasized technical service coordination and technical expertise, contributing to his deep knowledge of automotive technology and service operations.
OTC Manager at Osco Drug
From 2000 to 2007, Terry Jones served as an OTC Manager at Osco Drug in Bolingbrook, IL. This role involved managing over-the-counter products, likely including inventory control, customer assistance, and ensuring compliance with industry standards. This experience added to his management skills outside the automotive field.
Automotive Technology Education
Terry Jones studied Automotive Technology at the Universal Technical Institute of Illinois Inc from 2002 to 2005. This program provided him with a solid foundation in automotive systems, diagnostics, and repair, which has been pivotal in his technical roles within the automotive industry.
Effective Communication Training
In 2012, Terry Jones completed Effective Communication training at Dale Carnegie Training. This 11-month program likely enhanced his communication skills, enabling him to effectively interact with customers and colleagues, an essential skill set in both his technical and managerial roles.