Val Rouch
About Val Rouch
Val Rouch is the Director of Invest Customer Care at Ally and has extensive experience in client service and support roles at Charles Schwab and TD Ameritrade.
Title
Val Rouch currently holds the position of Director, Invest Customer Care at Ally and Director, Client Service and Support at Charles Schwab. This dual role highlights their extensive experience and expertise in the financial services industry.
Company
Val Rouch is employed at Charles Schwab, serving as Director of Client Service and Support since 2022 in the Dallas-Fort Worth Metroplex. Additionally, Rouch has held the role of Director, Invest Customer Care at Ally since 2020, also based in the Dallas-Fort Worth Metroplex.
Education and Expertise
Val Rouch studied at the University of Nebraska-Lincoln, earning a Bachelor's degree in Business Administration and Management, General, from 2003 to 2007. Rouch's educational background provides a solid foundation for their leadership roles in customer care and client service within the financial services sector.
Background
Val Rouch worked at TD Ameritrade as Senior Manager, Private Client Services from 2008 to 2020. During their tenure, Rouch was instrumental in directing the Trader Days event for associates and creating a specialized event for Women in Trading, where they also participated as a panelist. These initiatives underline Rouch's commitment to enhancing client engagement and education.
Achievements
At TD Ameritrade, Val Rouch developed an alert system for trading associates that led to a significant increase in sales revenue. Additionally, under Rouch's management, the team consistently won the President’s Club award for several quarters, demonstrating their effective leadership and impact on performance outcomes.