Will Pendergrass
About Will Pendergrass
Will Pendergrass is a Digital Product Owner at Ally with over 15 years of experience in the automotive industry, specializing in customer and dealer relations.
Professional Background
Will Pendergrass is currently employed as a Digital Product Owner at Ally since 2020 in Detroit, MI. In this role, he is responsible for optimizing the online dealer experience among other responsibilities. Before Ally, Pendergrass had an extensive career with VW Credit, Inc. spanning over a decade. He held roles including Dealer Services Supervisor (2013-2020), Sales and Service Supervisor (2012-2013), Asset Management Specialist (2011-2012), Sales and Service Advocate (2008-2011), and Sales and Service Representative (2006-2008). Over his career, he has accumulated over 15 years of experience in the automotive industry focusing on customer and dealer relations.
Education and Expertise
Will Pendergrass holds an MBA in Human Resources Management from Lawrence Technological University, completed in 2015. He also achieved a Bachelor's Degree in Finance from Waldorf University in 2006. His educational background has equipped him with a robust foundation in business leadership, employee development, vendor management, and process efficiency. These areas of expertise have been critical in his roles across various positions, particularly in his current role as a Digital Product Owner at Ally.
Roles at VW Credit, Inc.
At VW Credit, Inc., Will Pendergrass served in multiple capacities over 14 years. His roles included Dealer Services Supervisor (2013-2020), Sales and Service Supervisor (2012-2013), Asset Management Specialist (2011-2012), Sales and Service Advocate (2008-2011), and Sales and Service Representative (2006-2008). Each position contributed to his extensive experience in automotive customer and dealer relations, honing his skills in business leadership, employee development, vendor management, and process efficiency.
Current Role at Ally
In his role as Digital Product Owner at Ally, Will Pendergrass has been integral since 2020 in ensuring an optimal online dealer experience. He plays a significant role in gathering, documenting, and providing business requirements and system specification reviews for digital channel projects. His expertise in these areas is critical to maintaining and enhancing the digital experiences provided by Ally.