William Aten
About William Aten
William Aten is a Senior ServiceNow CMDB Specialist at Ally with extensive experience in IT management and ServiceNow integration.
Professional Title
William Aten is currently serving as a Senior ServiceNow CMDB Specialist at Ally. He assumed this role in 2023, putting his extensive experience and expertise to work in handling Configuration Management Database (CMDB) functions.
Career at Kemper
From 2019 to 2023, William Aten worked at Kemper as a ServiceNow Admin. During his four-year tenure, he operated in a hybrid capacity, combining remote and on-site work from the Jacksonville, Florida area. His role involved administering and maintaining the ServiceNow platform for the company.
Experience at Fanatics, Inc.
William Aten spent a total of four years at Fanatics, Inc. He initially held the role of Operations Support Lead from 2015 to 2017. Following this, he transitioned to an Application Engineer role from 2017 to 2019. Throughout his tenure, he was involved in supporting and enhancing operational systems.
Education Background
William Aten holds a Bachelor of Applied Science (B.A.Sc.) in Information Technology from Clayton State University, which he completed in 2013. Prior to that, he earned an Associate of Science (A.S.) degree from Georgia Piedmont Technical College, where he studied from 2009 to 2011.
Certifications and Technical Skills
William Aten is certified in administering Active Directory (AD), Azure AD, Exchange, Okta, AirWatch, and PagerDuty. His skill set includes over 8 years of experience in maintaining and integrating ServiceNow with third-party software, coupled with strong troubleshooting capabilities and effective issue resolution.