Cory Cox
About Cory Cox
Cory Cox is a Customer Experience Manager with extensive experience in customer service and team leadership, currently working at Alma since 2022. He has held various roles in companies such as Houzz, The Farmer's Dog, and Broadcast Music, Inc., and has a strong background in journalism and entertainment management.
Current Role at Alma
Cory Cox currently serves as the Customer Experience Manager at Alma, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and streamlining processes to improve service delivery. His responsibilities include analyzing customer feedback and implementing strategies to foster a positive customer experience. His commitment to efficiency and team empowerment is central to his approach in this position.
Previous Experience at Houzz
Cory Cox has extensive experience at Houzz, where he held multiple roles from 2016 to 2020. He began as a Marketplace Customer Service Representative and progressed to the role of Lead in 2017. He then became the Customer Support Manager from 2018 to 2020. His tenure at Houzz allowed him to develop skills in customer service management and team leadership, contributing to his expertise in customer experience.
Background in Customer Experience Management
Cory has a solid background in customer experience management, having worked at The Farmer's Dog as both Customer Experience Lead and Customer Experience Manager in 2020 and 2022, respectively. His focus during these roles was on enhancing customer interactions and building effective support systems. This experience has shaped his approach to customer service and team dynamics.
Educational Qualifications
Cory Cox holds a Master of Arts in Journalism from the University of Mississippi, where he studied from 2008 to 2010. He also earned a Bachelor of Business Administration in Entertainment Management from the University of North Alabama, completing his studies from 2006 to 2008. Additionally, he has an Associate of Arts in Music from Northeast Mississippi Community College, which he obtained from 2004 to 2006. His educational background supports his analytical skills and commitment to effective communication.
Foundational Work Experience
Cory's early career includes diverse roles that laid the groundwork for his expertise in customer service and management. He worked as a Freelance Writer at Brite Revolution in 2011 and held various positions at Broadcast Music, Inc. from 2011 to 2015. His experience as a Distance Learning Facilitator and Writing Tutor at the University of Mississippi and the University of North Alabama further developed his skills in communication and education, which he applies in his current role.