Daney Rivera
About Daney Rivera
Daney Rivera is an IT Operations Engineer at Alma, with a background in illustration and a Bachelor of Fine Arts from the Maryland Institute College of Art. He has previously held various IT roles at Twitter and Apple, along with freelance work as an illustrator.
Work at Alma
Daney Rivera has been employed at Alma as an IT Operations Engineer since 2023. In this role, he is responsible for managing and maintaining the IT infrastructure, ensuring that systems operate efficiently and effectively. His position involves troubleshooting technical issues, implementing IT solutions, and supporting the overall technology needs of the organization.
Education and Expertise
Daney Rivera studied at the Maryland Institute College of Art, where he earned a Bachelor of Fine Arts (B.F.A.) in Illustration from 2009 to 2013. This educational background has provided him with a solid foundation in creative problem-solving and visual communication, skills that are beneficial in his IT operations role.
Previous Experience at Twitter
Prior to joining Alma, Daney Rivera worked at Twitter for nearly two years, holding multiple positions. He served as an IT Support Engineer from 2017 to 2020, then progressed to Sr. IT Support Engineer from 2020 to 2022, and finally became IT Lead from 2022 to 2023. His roles involved providing technical support, managing IT projects, and leading teams to enhance operational efficiency.
Career at Apple
Daney Rivera's career in technology began at Apple, where he worked from 2013 to 2017. He held various roles, including Family Room Specialist, Genius, and Genius Admin at the Apple Store in Grand Central. His responsibilities included assisting customers with technical issues, providing product support, and managing service operations.
Freelance Work and Teaching Experience
In addition to his IT roles, Daney Rivera has experience as a Freelance Illustrator for Rockstar Games from 2014 to 2019. He also contributed to the Maryland Institute College of Art as a Teaching Assistant and Residential Counselor from 2011 to 2012, and as a Residential Advisor and Assistant Residential Coordinator from 2011 to 2013. These positions involved mentoring students and supporting their academic and residential needs.