Isabel Vera
About Isabel Vera
Isabel Vera is a Customer Experience Associate at Alma in New York, where she has worked since 2021. She has previous experience in customer service roles at KindWork, Luke's Lobster, and Kinokuniya Book Store.
Work at Alma
Isabel Vera has been employed at Alma as a Customer Experience Associate since 2021. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her position has allowed her to develop skills in customer service and support within the company, contributing to the overall customer experience.
Previous Experience in Customer Service
Prior to her role at Alma, Isabel worked at KindWork as a Customer Experience Fellow for a brief period in 2021. This position provided her with foundational experience in customer service. Additionally, she held various roles at Luke's Lobster, starting as a Customer Service Associate from 2015 to 2016 and later serving as a Shift Lead from 2016 to 2019. Isabel also worked at Kinokuniya Book Store as a Cashier from 2018 to 2021, further enhancing her customer service skills.
Education and Expertise
Isabel Vera studied at the Borough of Manhattan Community College, where she pursued a degree in Liberal Arts and Sciences/Liberal Studies from 2016 to 2018. This educational background has equipped her with critical thinking and communication skills that are beneficial in her customer experience roles.
Career Timeline
Isabel's career in customer service began in 2015 when she joined Luke's Lobster as a Customer Service Associate. She progressed to a Shift Lead position until 2019. After a brief stint at KindWork in 2021, she joined Alma, where she has been working for three years. Her diverse experiences in various customer-facing roles have shaped her expertise in customer relations.