Jillian Mauro
About Jillian Mauro
Jillian Mauro serves as the Credentialing Team Lead at Alma, a position she has held since 2022. She has a diverse background in customer service, sales, and the performing arts, with previous roles at Elements Massage®, Krav Maga Experts, and MCT, Inc.
Work at Alma
Jillian Mauro has been serving as the Credentialing Team Lead at Alma since 2022. In this role, she oversees the credentialing process, ensuring that practitioners meet the necessary qualifications and standards. Prior to this position, she worked at Alma as an Insurance Operations Specialist from 2021 to 2022, where she was involved in managing insurance-related operations.
Previous Employment Experience
Before her tenure at Alma, Mauro worked at Elements Massage® as the Lead Sales and Customer Service Representative from 2016 to 2018. She also held the position of Membership/Sales Advisor at Krav Maga Experts from 2018 to 2021 in New York, New York. Additionally, she worked as a Tour Actor/Director for MCT, Inc. - Missoula Children's Theatre & Missoula Community Theatre from 2015 to 2016.
Education and Expertise
Jillian Mauro studied at Muhlenberg College, where she graduated Magna Cum Laude with a Bachelor of Arts (B.A.) from 2012 to 2016. She also attended Accademia dell'Arte, focusing on Physical Theatre during a Semester Abroad in 2014. Her early education includes studying Musical Theatre at Somerset County Vocational and Technical High School from 2008 to 2012.
Theatre and Marketing Experience
Mauro gained experience in the performing arts and marketing while working at Muhlenberg College Department of Theatre & Dance as a Marketing and Development Associate from 2012 to 2016. This role involved supporting the marketing efforts of the department, contributing to her diverse skill set in both the arts and business sectors.