Josie Brott
About Josie Brott
Josie Brott is a Customer Experience Lead at Alma, where she has worked since 2022. She has a background in customer experience roles at Artifact Uprising and has experience in student ministries and communication.
Current Role at Alma
Josie Brott serves as the Customer Experience Lead at Alma. She has held this position since 2022, contributing to the company's focus on enhancing customer interactions and satisfaction. In this role, she is responsible for leading initiatives that improve the overall customer experience and ensuring that the team meets the needs of clients effectively.
Previous Experience at Alma
Before her current role, Josie Brott worked at Alma as a Customer Experience Associate from 2021 to 2022. During her 10-month tenure, she developed skills in customer service and support, helping to address customer inquiries and improve service delivery.
Experience at Artifact Uprising
Josie Brott has experience at Artifact Uprising®, where she held multiple roles. She worked as a Customer Experience Coordinator from 2019 to 2021 for two years, followed by a brief position as Senior Customer Experience Coordinator in 2021 for three months. Her work involved enhancing customer engagement and support processes.
Background in Student Ministries
Josie Brott worked at Faith Church as a Student Ministries & Communication Associate from 2016 to 2019 for three years. In this role, she was involved in communication efforts and student engagement, contributing to the church's outreach and community-building initiatives.
Educational Background
Josie Brott attended Hopkins High School from 2011 to 2015. This foundational education provided her with essential skills and knowledge that she has applied in her subsequent professional roles.