Kathleen Clark
About Kathleen Clark
Kathleen Clark is an Onboarding Associate at Alma and a Customer Relationship Management Consultant at Kathleen CCSM, both roles she has held since 2022. She has a diverse background in customer service and management, with experience in various organizations including Mattress Firm and Kansas State University.
Work at Alma
Kathleen Clark has been serving as an Onboarding Associate at Alma since 2022. In this role, she focuses on developing presentations that assist clients with onboarding and understanding applications. Her responsibilities include ensuring a smooth onboarding process for new clients, utilizing her expertise in customer relationship management to enhance user experience.
Current Roles and Responsibilities
In addition to her position at Alma, Kathleen is also a Bootcamp Member at RecastSuccess since 2022. She operates her own consultancy, Kathleen CCSM, as a Customer Relationship Management Consultant, where she applies her knowledge in mental health and health care equity. Her work emphasizes a consultative approach to maximize customer satisfaction and retention.
Previous Work Experience
Kathleen has held various positions prior to her current roles. She worked as an Assistant Manager at Mattress Firm for seven months in 2018-2019. She also served as a Phone Coordinator at Cerebral for six months in 2022 and spent two years as a Member Services Representative at Farm Bureau Financial Services. Additionally, she worked at the Manhattan Public Library as a Technology Clerk and at Kansas State University as a Help Desk Clerk.
Education and Expertise
Kathleen is pursuing a Bachelor of Science in Human Services and Family Studies with an emphasis on Psychology at Kansas State University, an online degree program she has been enrolled in since 2015. Her educational background supports her strong focus on mental health and health care equity, particularly within start-up environments.
Skills and Tools Proficiency
Kathleen is proficient in various tools essential for modern workplace communication and project management, including Slack, Zendesk, Looker, Airtable, and Google Workspace. She is recognized as a subject matter expert and problem-solver, effectively reducing supply budgets by 76% in a previous role, showcasing her analytical and resource management skills.