Natalie Royal Herb
About Natalie Royal Herb
Natalie Royal Herb serves as the CX Lead at Alma, where she has worked since 2021. With a diverse background in customer experience and a passion for historic home renovation, she combines her leadership skills with a strong interest in music and creativity.
Current Role at Alma
Natalie Royal Herb serves as the CX Lead at Alma, a position she has held since 2021. In this role, she is responsible for overseeing customer experience initiatives and ensuring that client interactions align with the company's standards. Her leadership in customer experience is informed by her diverse background in support and customer service roles.
Previous Experience at Tempest, Inc.
Prior to her current role, Natalie worked at Tempest, Inc. as a Support Specialist from 2020 to 2021. During her year at Tempest, she contributed to customer support operations, enhancing user satisfaction and resolving client inquiries effectively.
Background in Customer Service and Hospitality
Natalie's career includes significant experience in customer service and hospitality. She worked as a Tour Guide for the Ryman Auditorium in 2013 for three months, providing informative tours to visitors. Additionally, she served as a Customer Associate at Everlane from 2016 to 2020, where she focused on brand and revenue support.
Education and Academic Background
Natalie studied at Belmont University, where she earned a Bachelor of Arts in Songwriting from 2009 to 2013. Her education provided her with a foundation in creative expression, which complements her professional pursuits in customer experience and leadership.
Interests and Personal Projects
Outside of her professional responsibilities, Natalie has a passion for renovating historic homes, particularly a 1930s property. She possesses knowledge of international stair codes and reclaimed hardwood flooring installation. Additionally, she enjoys crafting new songs and solving jigsaw puzzles during her leisure time.