Olivia Amter
About Olivia Amter
Olivia Amter is a Customer Experience Manager with extensive experience in customer support and management across various industries, including tech and hospitality. She has held several leadership roles at companies such as Alma and WeWork, where she has focused on enhancing customer success and improving service delivery.
Current Role at Alma
Olivia Amter serves as the Customer Experience Manager at Alma, a position she has held since 2022. In this role, she leads customer success initiatives, focusing on tracking and delivering feedback to inform new product features and enhancements. She manages help centers and builds internal onboarding resources to improve the overall customer experience. Olivia emphasizes delivering excellent customer support through various channels, including email, live chat, and phone.
Previous Experience at Alma
Before her current role, Olivia worked at Alma as the Customer Experience Lead from 2020 to 2022. During this time, she contributed to enhancing customer interactions and support processes. Her tenure at Alma followed her position at WeWork, where she served as the Spacious Customer Experience Lead for seven months in 2020.
Career Background
Olivia has a diverse career background with experience in various customer experience and marketing roles. She has worked at Spacious.com in multiple capacities, including Customer Experience Manager and Customer Experience Associate. Additionally, she held positions at Ezra, Galley Foods, and RideScout, among others. Her early career included roles in political risk consulting and event coordination in Buenos Aires, Argentina.
Education and Expertise
Olivia holds a Bachelor of Arts degree from the University of Vermont, where she studied Political Science, Global Studies, and Spanish. She also studied Political Science at the University of Buenos Aires. Her educational background complements her expertise in supporting early-stage startups across various industries, including tech, e-commerce, real estate, hospitality, and food.
Skills in Customer Experience Management
Olivia Amter possesses strong skills in customer experience management. She focuses on improving customer interactions through effective support strategies and resource management. Her experience includes managing help centers and developing onboarding resources, which contribute to enhanced customer satisfaction and engagement.