Whitney Lopez
About Whitney Lopez
Whitney Lopez serves as the Director of Customer Experience at Alma, a position she has held since 2021. Previously, she held senior roles at Tempest, Inc. and The Future Project, and she earned a Bachelor of Arts in Philosophy from Pepperdine University.
Work at Alma
Whitney Lopez currently serves as the Director of Customer Experience at Alma, a position she has held since 2021. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her work involves strategizing and implementing initiatives that improve customer satisfaction and engagement. Whitney's experience in customer experience management contributes to her effectiveness in this role, allowing her to address client needs and expectations efficiently.
Previous Experience at Tempest, Inc.
Before joining Alma, Whitney Lopez worked at Tempest, Inc. as the Senior Director of Operations from 2019 to 2021. During her tenure, she was responsible for overseeing operational strategies and ensuring the efficient functioning of the organization. Her leadership in this role contributed to the overall performance and operational success of the company within the New York City Metropolitan Area.
Career at The Future Project
Whitney Lopez served as the Senior Product Manager at The Future Project from 2018 to 2019. In this capacity, she managed product development and strategy, focusing on creating impactful solutions for the organization. Her role involved collaborating with cross-functional teams to drive product initiatives that aligned with the company's mission and goals in the Greater New York City Area.
Experience at General Assembly
Whitney Lopez worked as the Product Operations Manager at General Assembly from 2016 to 2018. In this role, she was responsible for optimizing product operations and enhancing the overall user experience. Her work involved analyzing operational processes and implementing improvements to support the organization's educational offerings in the Greater New York City Area.
Education and Expertise
Whitney Lopez earned her Bachelor of Arts degree in Philosophy from Pepperdine University, where she studied from 2009 to 2013. This educational background has equipped her with critical thinking and analytical skills, which she applies in her professional roles. Her expertise in customer experience, product management, and operations is supported by her academic foundation and extensive work history.