Nick Chappell
About Nick Chappell
Nick Chappell serves as the Global Head of IT Operations at Alpha FMC, where he has worked since 2018. He has received multiple accolades for his contributions to IT, including being a finalist for the itSMF UK Young IT Professional of the Year in 2017 and winning the Computing Magazine's SME Rising Star award in 2019.
Work at Alpha FMC
Nick Chappell serves as the Global Head of IT Operations at Alpha FMC since 2018. In this role, he is responsible for overseeing IT operations on a global scale. He has led significant initiatives, including the consolidation and transformation of legacy Call Management Systems into a globally integrated ServiceNow Enterprise platform. This transformation introduced a global IT Change Management function, enhancing operational efficiency and service delivery.
Previous Experience in IT Management
Before joining Alpha FMC, Nick Chappell worked as the IT Services Manager at the Association of International Certified Professional Accountants from 2016 to 2018. His role involved managing IT services in London, United Kingdom. Prior to that, he spent nine years at Cabot Credit Management as the IT Business Service Desk Manager, where he developed his expertise in IT service management and support.
Education and Expertise
Nick Chappell studied at Brighton School of Business and Management, focusing on Logistics, Materials, and Supply Chain Management. He achieved the IoSCM Level 5 Award in Supply Chain Management in 2015. This educational background supports his capabilities in managing complex IT operations and service delivery.
Achievements and Recognition
Nick Chappell was a finalist for the itSMF UK Young IT Professional of the Year award in 2017. He won Computing Magazine's SME Rising Star award in 2019, recognizing his contributions and impact within the IT industry. His achievements reflect his commitment to excellence in IT operations and management.
Key Projects and Initiatives
Throughout his career, Nick Chappell has coordinated significant projects, such as the migration of over 3 million consumer accounts to a new accounts receivable management platform. He served as the implementation lead for this group-wide M&A technology workstream. Additionally, he transitioned an outsourced service desk function to a new strategic global partner, enhancing support for over 350 employees across EMEA, APAC, and the Americas.