Ariel Jackson
About Ariel Jackson
Ariel Jackson is a Technical Support professional at AlphaCard in Tigard, Oregon, where he has worked since 2015. He holds multiple degrees in Business Administration and General Education, and possesses strong technical skills in Microsoft Windows and IP Network technologies.
Work at AlphaCard
Ariel Jackson has been employed at AlphaCard as a Technical Support specialist since 2015. Over the course of nine years, Ariel has contributed to various internal technical support efforts, including actively participating in the testing of new products. Additionally, Ariel plays a role in enhancing the company's knowledge base by documenting solutions and creating seed knowledge-base articles. Ariel also engages in training new technicians, contributing to the development of the technical support team.
Education and Expertise
Ariel Jackson holds a Bachelor of Science degree in Business Administration and Management from Marylhurst University, which was completed from 2009 to 2012. Prior to that, Ariel studied at Hawaii Pacific University, where a Bachelor of Science degree was achieved in General Education from 2008 to 2009. Ariel also earned an Associate’s Degree from Clackamas Community College, studying from 2006 to 2008. Ariel possesses a good technical understanding of Microsoft Windows operating systems and has a basic understanding of IP Network technologies.
Previous Work Experience
Before joining AlphaCard, Ariel Jackson worked at VendScreen as a Technical Support and Customer Service Specialist for nine months in 2014 to 2015. Prior to that role, Ariel was employed at 24 Hour Fitness as a Service Representative and Kids Club Attendant from 2009 to 2014, accumulating five years of experience in customer service. This diverse work history has contributed to Ariel's technical support skills and customer service expertise.
Technical Skills and Contributions
Ariel Jackson has developed a solid technical foundation through practical experience and education. At AlphaCard, Ariel contributes to the creation of knowledge-base articles by documenting solutions provided to customers. Ariel's role also includes testing new products, which aids in improving the overall technical support services offered by the company. These contributions reflect Ariel's commitment to enhancing technical support operations.