Dusty Poole
About Dusty Poole
Dusty Poole is the Director of Customer Service at Alpha Card, where he has worked since 2011. He has extensive experience in customer service systems and project management, holding a Master Certificate in IS/IT Project Management and PMP certification.
Current Role at AlphaCard
Dusty Poole serves as the Director of Customer Service at AlphaCard, a position held since 2011. In this role, he focuses on enhancing customer satisfaction through the design and implementation of Helpdesk and Customer Service Systems. Additionally, he manages the Customer Experience Program for VideoSurveillance.com, ensuring that customer needs are met effectively. His extensive experience in customer service management contributes to the overall operational success of the organization.
Professional Background
Prior to his tenure at AlphaCard, Dusty Poole worked at Candle Corporation as the Lead Contract Administrator from 1989 to 1992 in El Segundo, California. He also held the position of Administrative Assistant and Analyst at Spectrem Group from 1993 to 1994 in Lake Forest, Illinois. His diverse background includes roles that have equipped him with skills in contract administration and analysis, which complement his current focus on customer service.
Education and Certifications
Dusty Poole holds a Master Certificate in IS/IT Project Management from Villanova University. He has been a Certified Project Management Professional (PMP) since 2005, demonstrating his commitment to project management excellence. His educational background and certifications provide a solid foundation for his work in managing project teams across various industries, including manufacturing and services.
Expertise in Customer Service Systems
Dusty Poole has expertise in the design, development, and deployment of Helpdesk and Customer Service Systems. His focus on improving customer satisfaction is evident in his management of vendor relationships, which includes ERP, software development, telecom, and broadband vendors. He emphasizes cost reduction and redundancy in these relationships, contributing to the efficiency of customer service operations.
Experience in Quality Management Systems
Dusty Poole possesses experience with Total Quality Management (TQM) systems, including ISO 9000 standards. This experience enhances his ability to implement quality control measures within customer service and operational processes. His knowledge of TQM principles supports his efforts to maintain high standards in service delivery and customer satisfaction.