Katelyn Knecht
About Katelyn Knecht
Katelyn Knecht serves as the Customer Experience Operations Manager at Alpine Home Air, where she has worked since 2022. With a background in hospitality and compliance, she has held various management roles, including positions at Kiawah Island Golf Resort and the State of Indiana.
Work at Alpine Home Air
Katelyn Knecht serves as the Customer Experience Operations Manager at Alpine Home Air, a position she has held since 2022. In this role, she oversees and develops various teams, including the Customer Service Team, HVAC Technical Support Team, and Warranty Administration Team. Her focus is on delivering an unparalleled customer experience, which involves implementing strategies and processes that enhance service quality and operational efficiency.
Previous Experience in Licensing and Compliance
Before joining Alpine Home Air, Katelyn Knecht worked as the Licensing & Compliance Manager for the State of Indiana in the Auto Dealer Services Division from 2019 to 2022. During her three years in this role, she managed compliance processes and licensing regulations, contributing to the effective governance of auto dealer operations in the Indianapolis, Indiana area.
Career at Kiawah Island Golf Resort
Katelyn Knecht has an extensive background in hospitality, having worked at Kiawah Island Golf Resort for several years. She held various positions, including Director of Guest Services at The Sanctuary from 2010 to 2015, General Manager of Night Heron Grill for one year, and Director of Reservations & Leisure Services from 2015 to 2019. Her roles involved enhancing guest experiences and managing service operations within the resort.
Educational Background
Katelyn Knecht earned a Bachelor of Science degree in Hospitality & Tourism Management from Purdue University. This educational foundation has supported her career in customer experience and operations management, equipping her with the necessary skills to excel in the hospitality and service industries.
Achievements in Team Development
Throughout her career, Katelyn Knecht has demonstrated a commitment to team development and operational improvement. She created a performance appraisal template that has been adopted company-wide, aimed at maximizing professional growth for individual team members. Additionally, she has improved efficiencies for an online retailer of HVAC products by developing standard operating procedures and training initiatives.