Fábio Lourenço
About Fábio Lourenço
Fábio Lourenço is a Business Manager with a focus on service recommendation based on customer profiles. He holds a degree in Mathematics and Applications from Universidade Aberta and is currently pursuing a Master's in Mathematics Education at Universidade de Lisboa.
Current Role at Altice Group
Fábio Lourenço currently holds the position of Business Manager at Altice Group, a role he has occupied since 2018. His responsibilities include service recommendation based on customer profiles, which involves analyzing customer data to tailor services effectively. He also engages in prospecting and attracting new customers, contributing to the growth and development of the business.
Previous Experience at Altice Group
Before becoming a Business Manager, Fábio Lourenço worked as a Shop Assistant at Altice Group from 2013 to 2018. During this five-year tenure in Lisboa, Portugal, he gained valuable experience in customer service and retail operations, which laid the foundation for his current managerial role.
Education and Academic Background
Fábio Lourenço studied at Universidade Aberta, where he earned a Degree in Mathematics and Applications through E-learning from 2017 to 2021. He is currently pursuing a Mestrado em Ensino da Matemática at Universidade de Lisboa, focusing on mathematics education for the basic and secondary education levels since 2021. He also completed a Licenciatura in Matemática at Universidade de Lisboa from 2012 to 2013.
Expertise in Business Management Tools
Fábio Lourenço possesses expertise in using SAP and CRM tools, which are essential for effective business management. His skills in these tools enhance his ability to analyze customer data and improve service delivery within his role as Business Manager.
Early Career Experience
Prior to his roles at Altice Group, Fábio Lourenço worked as a waiter at Restaurante Vera Cruz from 2010 to 2012 in Abrantes, Santarém, Portugal. This early experience in the service industry contributed to his customer service skills and understanding of client needs.