Filipe Ribeiro
About Filipe Ribeiro
Filipe Ribeiro is a Field Support Technician with experience in maintaining and repairing computer systems. He has worked in various roles within the technology sector, including technical support and customer service, and possesses skills in programming and network management.
Work at Altice Group
Filipe Ribeiro has been employed at Altice Group as a Field Support Technician since 2019. His role involves providing technical support and assistance within the Lisbon Area, Portugal. Prior to this position, he worked as a Technical Support Specialist at Altice Group for six months in 2019. His responsibilities include managing network equipment, installing and maintaining IP phones, and ensuring the functionality of various technical systems.
Education and Expertise
Filipe Ribeiro studied Computer Software Technology/Technician at IEFP from 2015 to 2017, completing a two-year program. He also completed a professional training course in informatics technology and systems at level 3. His educational background provides him with a solid foundation in computer systems and software development, complemented by skills in programming languages such as C/C++, Java, and scripting with CGI and CSS.
Background in Technology and Customer Service
Filipe gained practical experience in technology during an internship at irepair, where he maintained and repaired Macs and other PC brands. He also contributed to the editing and remodeling of the irepair store's website. In addition to his technical skills, he has experience in customer service from his current role at NOS cinemas in Colombo, Lisbon, where he has worked since 2018.
Technical Skills and Knowledge
Filipe Ribeiro possesses a range of technical skills, including basic knowledge of Linux operating systems. He has experience managing network equipment, such as switches and access points, and is familiar with patching processes. His involvement in the installation and maintenance of IP phones from brands like Alcatel, Avaya, and Cisco further demonstrates his technical capabilities in the field.